Under the Distance Selling Regulations (Full details available at: https://www.opsi.gov.uk/si/si2000/20002334.htm) you have a 7 working day cooling-off period starting from the day after receipt to cancel the order for all retail mail order transactions excluding trade/business transactions, all computers and items specifically built/assembled for you, delivery charges*, unsealed software or movies and perishable items.
*The Delivery service is contracted-out to a third party courier and is a separate contract that is deemed to have begun and been completed before the end of the cooling-off period, this excludes our standard 3-5 day delivery service.
To return goods you must send us written confirmation within the cooling-off period. You will be responsible for the cost of returning the items (or our costs for collecting them) and they must be returned complete and as new as otherwise a handling charge may apply at our discretion .
Qubix Technology T/A BuyAVG.co.uk reserves the right to levy an administration charge in respect of the rotation of Products and returns.
Returns must be made subject to the following:
1) prior authority having been obtained from the Company which will be given at the Company's sole discretion;
2) the request for the return must be made within 14 days of the date of invoice and the Products in issue must be returned within 14 days of the authority to return;
3) subject to the Company stock rotation policy;
4) the Products must be properly packed;
5) the Products must be in a saleable condition;
6) the Products must be accompanied by a list of the Products; and
7) the Products must still be covered by warranty;
8) The Company reserves the right to reject any Products which do not comply with the conditions set out in point 2 of this Contract.
9) If the Company nevertheless agrees to accept any Products returned which are not in a saleable condition, the Company reserves the right to charge the cost to the Customer of bringing the Products into a saleable condition.
Returns made by business customers requesting a refund will receive a credit to their account. |
